Privacy Policy

This Privacy Policy explains how Race96 Casino handles personal information when players visit the website, create or use an account, contact support or otherwise interact with the services. It is intended to give players in Australia a clear overview of the information that may be collected, why it is needed and the choices available to them.

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Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and the services available. Race96 Casino may collect information provided directly by a player, information created through account activity and technical information received when the website or related services are used. Only information that is reasonably relevant to operating, securing and supporting the services should be requested.

Table of contents

Account and identity information

When an account is created or updated, information may include a player’s name, date of birth, residential details, contact details, login information, communication preferences and other account details. Information may also be collected when a player asks for help, enters a promotion, submits a query or communicates with support. Records of account settings, responsible play choices and other service preferences may be connected with the account.

Verification and transaction information

To help verify identity and protect the service, players may be asked to provide verification documents or information that confirms their identity, age or other account details. The site may also handle payment information, deposits, withdrawals, wagering activity, transaction records, payment status and related account history. Full payment details may be processed by payment providers rather than stored directly by the website, depending on the payment method used.

Technical and usage information

When a player visits the website, technical information may be recorded. This can include an IP address, browser type, device information, operating system, language settings, general location indicators, pages viewed, access times, referral information and information about how the website is used. This data helps with security, troubleshooting, performance and improving the player experience.

The website may also receive information from service providers that help with payments, identity checks, fraud prevention, technical hosting, analytics, customer support or communications. Those providers may handle information only as needed to provide their services, meet security requirements or support lawful business activities.

How and why information is used

Personal information is used for clear and practical purposes connected with providing the casino service. The information may be used to create and maintain an account, process requests, provide customer support, communicate important service messages and keep account records accurate.

To open, administer and secure player accounts.
To confirm identity, age and account information where verification is required.
To process deposits, withdrawals and other payment or transaction requests.
To monitor activity and carry out anti-fraud, anti-money-laundering and other security checks in general terms.
To detect, investigate and prevent misuse, suspicious activity, technical attacks and attempts to access an account without permission.
To provide customer support, respond to questions and resolve complaints or service issues.
To operate, maintain, test and improve the website, account features and related services.
To send service notices, account messages, security alerts and other communications needed to manage an account.
To send marketing communications where permitted and where the player has provided the required consent or has otherwise chosen to receive them.
To meet legal, regulatory, accounting, record-keeping and other compliance obligations that apply to the service.

Information may be combined from different parts of the service when this is needed to keep records consistent, identify unusual activity, protect players or provide support. It will not be used for unrelated purposes simply because it is available. Where consent is used as the basis for a marketing activity, a player may withdraw that consent at any time using the available unsubscribe option or by contacting the privacy support address.

When information may be shared

Information may be shared with trusted providers that help operate the service, such as payment processors, identity and verification providers, fraud prevention services, hosting and technology providers, customer support tools and communication providers. Access should be limited to information needed for the relevant task. Information may also be shared where necessary to protect the website, players or the public, investigate suspected unlawful conduct, enforce service rules, or respond to a lawful request from an authorised body.

Information may be processed using providers located in Australia or other locations, depending on the systems needed to operate the service. Where information is handled by another provider, appropriate operational and security measures should be used to protect it. Race96 Casino does not sell personal information as a general business practice.

Cookies, security and communications

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. They can help remember login or session information, maintain security, understand website usage, remember preferences and support relevant communications. Some cookies are necessary for core account and website functions, while others may help with analytics, performance or marketing.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how some parts of the website work, including features that require a secure session or saved preferences. Browser settings may also provide options to delete existing cookies, block third-party cookies or ask before a cookie is stored.

Security measures

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure connections, monitoring, account protection processes, staff procedures and checks performed by technology or verification providers. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login information confidential and sign out on shared devices.

If a player believes an account has been accessed without permission, they should change their password where possible and contact support promptly. Support may need to ask questions or request information to confirm the account holder’s identity before discussing account or personal information.

Marketing choices

Marketing messages may include information about services, features or offers that may be relevant to a player. A player can stop receiving marketing communications by using the unsubscribe function in a message, changing available communication preferences or contacting support@race96casino.online. Stopping marketing does not usually stop essential messages about account security, transactions, verification, service changes or other matters required to administer the account.

Retention and your privacy rights

How long information is kept

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, payment, security and compliance records. When information is no longer needed, it should be securely deleted, anonymised or otherwise handled in a way that reduces the risk of identifying a player.

Requests about your information

Players may contact support@race96casino.online to ask how their personal information is handled and to exercise available privacy rights. Requests may be made to access personal information held about the player, correct information that is inaccurate or incomplete, request deletion of personal information where deletion is appropriate, or withdraw consent to marketing communications.

Access: ask for a copy or explanation of personal information held about you, subject to applicable checks and exceptions.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to marketing at any time. This does not affect processing already carried out before consent was withdrawn.
Questions or complaints: contact the same privacy support address if you have a question about this policy or believe your information has not been handled appropriately.

For security, a request may need to be verified before information is disclosed or account details are changed. There may be situations where a request cannot be completed immediately, including where information must be retained for legal, security, fraud prevention, dispute resolution or account administration purposes. If that happens, the reason should be explained in general terms. Requests can be sent to support@race96casino.online, and players should avoid including unnecessary sensitive documents or payment information in an initial message.

Updates to this policy

This Privacy Policy may be updated when the services, technology, security practices or legal requirements change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before submitting new information or continuing to use account services after an update.